Ackama now on the NZ All of Government Consultancy Panel
- helping our customers in a range of strategic challenges
Ackama are delighted to announce that we are listed on the AOG consultancy
panel. You can see our listing in the Online Panel Directory! We are a tier
2 provider offering services in the Business Change and Operations
Management & Risk categories.
Check us out here
Having launched a range of consulting services over the past years and
expanded the company to incorporate the Squareweave Australian expertise we
are pleased to offer a capable and flexible team who are really committed to
supporting NZ public sector organisations in practical ways.
We apply our values to each engagement and as an independent company are
excited to see the ways we help government clients deliver better services,
and ultimately better outcomes and broader social wellbeing. As an active
contributor to our communities, we like to think we line up well against
government broader procurement outcomes, and we’d love to walk you through our
track record as well as our vision for the future.
Although Ackama’s unique expertise is in delivery, we have developed a
range of smaller engagements, to help you with your service delivery and
You don’t need to wait until a project needs ‘web’ to get help understanding
your audience, or empowering your internal experts with our experienced
Here’s an overview of the offerings we promote on the panel, but if you think
we might be the team you are looking to collaborate with, we would encourage
you to get in touch for a chat. We’re also really happy to give advice,
guidance or suggestions with no obligation.
Also, stay tuned for a refreshed website and an exciting platform to share
some of our most exciting work on an international, and New Zealand stage. We
also have been planning responses to Australian government panels so hope to
announce new opportunities throughout 2021.
Josh Forde - Head of Business Development and co-founder.
Our services on the panel follow:
Business Change Focus Areas
- Business change implementation
- Business change strategy – advice, development, review
- Business disruption planning (new)
- Customer Service Improvement
- Programme and project management
Ackama is known for helping organisations become more effective with their use
of technology to enable the achievement of strategy and the realisation of
customer needs. We offer a wide range of change management services to support
Within our user-focused approach, this spans internal and external engagement
and alignment efforts, for both process change and identifying future
opportunities or determining requirements ahead of a project.
Customer Discovery Services
Ackama offers project and customer discovery engagements. Discovery
engagements add value through adopting a practical, iterative approach to
deliver value within the context of your organisation.
The approach we adopt is centred around genuine engagement with our client and
their customers, acknowledging their insights and exploring the case for
improvements with context and understanding.
Ackama supports a range of organisations to innovate. Ackama specialise in
identifying meaningful project needs and executing those, using a range of
tools. These can encompass; design sprints, service prototyping and working in
rapid delivery teams.
Ackama is experienced in working directly with business decision makers, with
innovation managers, service designers or digital transformation team members.
Ackama also supports the management of your programme or project, while being
flexible and independent in our advice.
Operations Management & Risk
Ackama provides a range of operations programme services. Our preferred model is
to engage to support existing teams to raise capability, or transition to new
ways of working. We are also available to support strategic project delivery.
Ackama leverages our service delivery expertise to understand key milestones and
provide deliverables that are transparent and subject to ongoing change or
- Operations management programme and project management
- Transaction and data processing
- Reporting and monitoring frameworks
Innovation Consulting and Service Prototypes and Scaling Delivery
Ackama has worked with a range of teams providing support to innovation
programmes. For example Stats NZ Data Ventures and DIA’s Service Innovation Lab
At the Service Innovation Lab, Ackama worked in cross-agency teams including DIA
staff and partner agency experts adopting a range of rapid innovation approaches
to identified opportunities. Some of the tools we’ve looked at include
calculating citizenship eligibility and modelling regulatory frameworks.
Reporting: Understanding Data, Developing Metrics, and Establishing Long Term Systems for Accountability
Ackama have longstanding expertise assisting agencies to identify meaningful
measures, develop an operating understanding of performance and determine
targets for change. We have a range of engagements and tools that support the
implementation of change programmes within a sector. These tools provide digital
access to capability guidance and create a workflow for change to be
communicated, action committed to, and holistic programmes in industry
Capability Improvement, Sector Performance Framework, and Self-Assessment
Ackama has developed the Feather platform, an online tool providing maturity
frameworks to end-users in a relevant and practical service. This has been
implemented in a wide range of environments, including the Worksafe New Zealand,
NZ Navigator and leveraging long term data collection projects across major
Australian social services providers. Ackama have the experience to integrate
system quality frameworks into a dedicated organisation environment and context
- for example headspace the Youth Mental Health Foundation and the Alcohol &
Drug Foundation Australia Good Sports programme - a nationwide substance
responsibility programme within sports.
Meaningful sector change is most effective when implemented into the field.
Feather enables every participant to have personalised, accessible development
support, combined with the data to measure progress over time.
Data & Insights, Performance measurement and Change
Ackama supports organisations to maximise the value of data sources spanning;
voice of the customer, operational KPIS, risk management, resource planning and
provide analysis expertise - such as text analysis, management reporting,
dashboard design and enhancement.
We enable and empower agencies by establishing clear reporting frameworks, and
developing maturity of metrics to be used. Ackama works to transfer capability
to our client teams and design engagements for long term sustainable management.
We also assist with data sharing and data transparency, enabling clients to
measure progress in real time and combining with open data sets.
Additional Focus Areas of the Operations Management & Risk
Enterprise Platform and Technology Assessments
We also can provide practical reviews of an early stage programme, taking a clear view of
appropriate solutions relevant to your organisation’s budget and developing
clarity around priorities and tradeoffs.
Ackama have the capability to engage with both management and technical teams,
monitoring industry standards and making practical, achievable recommendations.
Assessments can be delivered alongside customer research studies to gather an
informed perspective on your strategy and breaking down high level principles
into achievable roadmaps, with available mentorship or collaborative working to
put in place a plan to grow capability.
‘Rules as Code’ Processes for government service delivery
Rules as code, is an ambitious approach to better government services. With an
enthusiastic global movement, Rules as Code has radically enhanced the value of
digital transformations through new perspectives and ways of working within
government. Ackama has experience advising clients through and delivering
proposed services that adhere to a rules as code convention. We can advise you
on emerging best practice and participate in a global community of practice.
For full background, see: “Rules-as-Code: The Next Step for Policy Development in a Digital World"